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"We had an urgent requirement to upgrade our ISO9001 certification to ISO9001:2000. However, we decided to use the opportunity to establish a comprehensive business management and improvement system that would enable PMCDE to systematically and continuously improve the business, specifically in quality, cost and delivery, and not just get a certificate. Working with ChangeBEAT we were able to establish lightweight, pragmatic and effective tools to enable improvement to the business whilst also meeting the certification requirements. The comment from the auditor "One of the best on-line systems I've seen" endorsed the success of our approach. The system was developed with ChangeBEAT's help with the overall aim of fostering a culture where business tools and "best practice" processes are well defined, used consistently, and continuously improved. The new system marked an important step in moving PMCDE forward towards becoming a world-class mobile communications development organisation." Richard Westmore, Managing Director,
Panasonic Mobile Communications Development of Europe Ltd. (PMCDE) "ChangeBEAT are always creative and always deliver. They help us to turn our concepts into reality... and they are good people to work with!" Tony Speed, Regional Solutions Operations, EMC
"For our sales people it's about first winning the sale and then ensuring we negotiate great deals. ChangeBEAT came highly recommended as being able to help us polish these skills. They provided training on advanced negotiating techniques, handling objections and the legalities of contracts. We found the courses highly effective in particular because the material was customised for Mediasurface's business and type of customer. Our sales team now have more confidence at the negotiation stage resulting in win-win contracts." Ceri Hyett, VP Sales Operations EMEA, Mediasurface
"ChangeBEAT were recommended to us as experts in the field of the commercial exploitation of IT software and services. We used them because we wanted a quick and realistic appraisal of commercial exploitation options. The report they provided was crisp, rigorous and pragmatic and gave us what we needed to resolve a complex situation." Lady Kitty Chisholm, Director of Development, Open University
"The Engagement Manager's Toolkit has proved to be a valuable tool purely because it makes my life easier. I have recently put together bids and presentations on different offerings and I use the CD for all of this. On a customer site I just printed off a document (it made me look professional as I responded so quickly!!). The process is easy to follow, I have shown it to a number of the account team and it puts some structure and consistency to our work." Jean Parry, Area Engagement Manager, EMC
"Tangozebra is an award winning and much acclaimed market leader in intelligent rich media advertising solutions, whose customers include British Airways, Guardian, HMV, Ford and Lunn Poly. "We always knew we had world beating technology, so we engaged ChangeBEAT to help us turn this into a world beating market proposition. In just two memorable days, they used their ExecKIT methodology to hone our detailed market proposition and a "go to market" sales toolkit. We held a lively, interactive workshop involving our senior management, sales and marketing, and creative people. Everyone was involved in the brainstorming and taking the all important decisions. The results have been amazing. We knew we had fantastic technology, but ChangeBEAT helped us to really rev up the sales. A month after the workshop sales increased by £55,000 and have since grown steadily by 30% per month. Quite simply the new sales strategy works." Tangozebra
On our training programmes "Punchy, lively and a strong dose of reality." Mark Greenaway, AIT
"Well structured, stimulating, interactive and enjoyable. Don't change a winning formula!" Chris Shinn, Managing Director, Consyse
"ChangeBEAT's Consultative Selling course has helped us to identify new sales opportunities through greater focus on understanding client business needs and how our solutions can address these needs. In addition the training has helped us to identify gaps and areas of weakness in our sales processes." Marc McConnell, GVA Software
"Challenging and thought provoking." Tarnya Norse, Strategic Alliances Manager, Mediasurface
"Very good, thoroughly worthwhile and enjoyable." Daniel Freeth, Mediasurface
"Best aspects of the course were the good humour and flowing presentation." Pete Cleary, Resumix
"My objectives were to improve negotiation skills and understand techniques applicable to the IT industry. The course was relevant and very useful. Excellent." Isla Roger, Project Support Manager, RM
"The focus on software and services made the course extremely relevant." Steve Haworth, Account Manager, Workplace Systems
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