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Delivery operations

  • Do you want your projects to run smoothly?

  • Do you need to know that everything is under control?

  • Do you need consistently to improve the quality of what you do?

Transforming the day-to-day work of a delivery operation, to ensure smoothly running projects and continually improving working practices, is a significant management challenge. You need timely and accurate information about how the projects are running. Resources both internally and externally must be effectively deployed and the operation must continuously improve. 

ChangeBEAT's ExecKIT® Delivery Operations Methodology helps you to implement best practice delivery operations that drive an efficient delivery team and ensure your efficiency is continuously improving.

Project office

  • Do you want to be sure your delivery organisation is running effectively?

  • Do you want to ensure sensible controls are in place?

  • Do you want to know that you are continuously improving the way you operate?

Successful project managers are valuable and hard to recruit and retain. To maximise their effectiveness, it is sensible to streamline routine, administrative work as much as practical by creating a project office. 

A well managed project office is responsible for the management of the project management process and significantly improves the productivity and effectiveness of the delivery organisation. It may also be responsible for administration, such as the filing and management of all project material, and the provision of management reports. It develops and maintains a repository of intellectual capital which enables you continuously to improve. 

This ExecKIT® module helps you to define, set up and run a best practice project office that will significantly improve the smooth running of your delivery organisation.

Resource management

  • Do you want to get the most from your resources?

  • Do you want to be sure you are using the right people to do 

  • the right job?

  • Do you want to make your delivery operation as efficient as possible?

Efficient resourcing is critical to any delivery operation, increasing profitability by avoiding project delays, minimising risk and increasing productivity. If done well, it can also improve customer satisfaction by ensuring the customer gets the right people to do the work. Good resourcing management can also increase the morale of your people, who will be given jobs they have the right skills to do and the opportunity to develop and grow.


Time spent on setting up your resourcing operation and ensuring its effective operation will pay rich dividends. 

This ExecKIT® module helps you to implement best practice in your resourcing operations

Third party management

  • Do you want a flexible cost base and an effective delivery capability? 

  • Do you want to make sure you work with the most appropriate third parties? 

  • Do you want to make sure you use third parties in the best possible way?

Using third parties as a part of your delivery operation can provide great benefits, by providing access to specialist skills, whilst retaining a flexible cost base. However, there are dangers in using third parties unless the relationships are carefully planned and well managed. 

ChangeBEAT can help you implement an effective third party management process by covering these areas

  • Types of partners

  • Requirements definition

  • Selection of partners

  • Commercial framework

  • Contracts negotiation

  • Terms and conditions

  • Communicating requirements

  • Accepting resources

  • Reviewing performance

Configuration management

  • Do you want to minimise customer downtime whilst staying efficient and controlling costs?

  • Do you want to be in complete control of the software you provide and keep it easy to maintain?

  • Do you want to know precisely what software base, maintenance levels and customisation branch each and every customer has?

Change is inevitable when you are building a complex software product, or customer-specific implementation. When time is short and business requirements, technology or development teams are changing, it is very easy indeed to lose control of the software you ship. You have to manage versions, releases, maintenance levels and customer branches, and you cannot afford a single mistake or downtime will become inevitable, costs will escalate and customers will become irate.

Rigorous configuration management is a vital discipline for any IT software product or solutions company. It is more than just a matter of tools. It is also a set of skills, disciplines and ways of working which must be embedded into your development and support environments.

This ExecKIT® module helps you to implement best practice configuration management.

Quality assurance

  • Are you always confident that what you deliver will work?

  • Do you want to minimise the risk of quality issues?

  • Do you want to sleep peacefully at night?

Before you deliver to a customer, you must ensure that the deliverables you promised are complete, built to the agreed specification, and that they work. This not only avoids expensive remedial activity, but also ensures your reputation as a professional organisation remains intact. Today's IT and technology organisation cannot afford to deliver anything other than excellent work. Effective quality assurance is not an option - it is a necessity.

This ExecKIT® module helps you to ensure you deliver what you promise.

Woman with green folder
A well organised project office will improve the effectiveness of your organisation
Spending time on organising your resources increases profitability
Third party relationships must be carefully planned and well managed
Convey a professional image
Resource management
Project office
Third party management
Configuration management
Quality assurance
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