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Support functions

In addition to the core business of designing, marketing, selling and delivering your product, a company will require specialist support functions. These critical and specialised services will ensure the smooth running of the business and sound financial management.


The finance function of any organisation does far more than raise invoices and "count beans". It also needs to provide accurate and timely information and analysis to enable management to run the business.

The finance function adds value to the organisation by driving the development of service cost models, tracking project profitability and measuring service group utilisation.

This ExecKIT® module ensures finance is maximising the value-add to the IT and technology company operation.


  • Do you want to save time when bidding for an important contract?

  • Do you want to ensure your contracts are accurate?

  • Do you want to protect your intellectual capital?

  • Do you want to protect your business from litigation?

In an environment where rising litigation costs are discouraging risk taking, an active and informed legal department is an essential part of the support function for any company. Legal and regulatory issues to do with data protection, document management and security must be considered, especially if you are doing business over the internet. It should be the role of your legal representation to advise on any risks involved. 

This ExecKIT® module helps you to make sure you have the right skills and processes in place - driving down costs and improving accuracy. 

Human Resources

  • Do you want to be sure you have the right people to take your company where you need it to go?

  • Do you want to be sure they have the right skills to cope with the challenges of the future?

  • Are they well motivated and able to give their best?

As any Managing Director of a company will tell you, the greatest asset of their company is its people. Maintaining the right blend of well motivated people with the right skills to do the job is the continuing challenge of human resources management. 

Human resources management covers a wide range of activities including:

  • Strategic resources planning

  • Recruiting

  • Establishing skills development programmes

  • Implementing performance appraisal systems

ChangeBEAT can help you to define and implement your human resources management programmes using many reusable "best practice" components such as skills profiling sheets, and job specs, competency models. 

We also have an ExecKIT® module to enable you to streamline your recruiting process. 

Information systems

  • Do you have a coherent IS strategy?

  • Are your IS programmes aligned to your business objectives?

  • Do the IT tools really support the business?

  • Do you find it difficult to control IT purchasing in your business?

Effective Information Systems are critical to a successful organisation. To design and manage effective Information Systems, it is critical to identify and analyse your organisation's business objectives and align your IS programmes with them.

This ExecKIT® module provides a proven approach to identifying your business imperatives and helps you to formulate and implement effective information strategies to support them.

Quality management 

  • Do you want to ensure you are continuously improving what you do?

  • Do you want to be more efficient, effective and flexible?

  • Do you want to be able to drive change?

Most companies have come to realise the importance of quality management techniques and many have achieved ISO9001 and TickIT or similar quality certification.

For a surprising number, however, passing the next audit seems more important than getting the true, substantial business benefits from defining and using best practice and continuously improving it. The challenge for today's company is to align an effective quality management system with the achievement of business benefits. Your QMS must ensure that you deliver your promises to your customers on time, on budget, and to specification. Your QMS also needs to ensure that your processes and management system for achieving this are optimised and being used.

This ExecKIT® module helps you to implement best practice quality management that focuses on business benefit as well as ensuring you achieve the certifications your organisation needs.

Woman with green folder
The greatest asset of a company is its people
Knowledge is power
Human Resources
Information systems
Quality management
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